"Charlotte, I will certainly let others know of your service, and will take you up on your discount offer when I come back to you. I am glad your business is growing and well it will with you in Customer Service. I was a lawyer and company secretary before I recently retired (very early I am pleased to say!), so I know how businesses should tick. I buy a lot of goods and services online and it is a shame that many internet traders think that personal communication is no longer important. Keep up the good work. Assuming that you aren't the boss, send him/her this email and ask for a payrise!!"