Online Glasses Testimonials
A picture speaks a thousand words so we recently created a SpecsPost Customer Gallery to allow you to to view real SpecsPost customers wearing our products. For those who prefer a more traditional approach here are a number of recent testimonials from SpecsPost customers which have come in.
28/01/2016 Emilly Via email
Just wanted to say that I really love my glasses, so much so I have ordered a second pair after my prescription changed at my last check up! They're ridiculously hard wearing and can withstand everything my toddler throws at them, and when she throws them...!! I have found your website a great way to keep myself in stylish glasses without the huge price tag and the anxiety that I may break them!
04-08-15 Lisa via our website.Thank you so so much for my lovely glasses. I've been struggling but your petite range is amazing and fit me perfectly. I made the mistake of ordering from another website - I waited 6 weeks and when the glasses arrived the lenses fell out! Will be sticking with you guys from now on. Delivered in a week and spot on!
29-04-15 Miriam Via emailJust want to say thank you for the incredibly quick service I received, just got my glasses now and they fit perfect!Will definitely be purchasing from you again
14.04.15 Andy Via email - I received my glasses Saturday morning.I can't thank you enough. I'm glad I stumbled upon your site.
04.04.15 Via emailGot my glasses today. Very nice and frame feels very solid. Thank you very very much.Kind regards, Zohra
26th March 2015 Via email
I just wanted to say a very big thank you , my specs arrived yesterday and I am so pleased.
11/03/15 Thank you Julie I love your glasses and I'm getting all my girlfriends into getting some!!!!! Thank you! Camilla
17.02.15 Via Facebook
Maureen Dalgity Rosie Really good service so easy and the staff are so helpful when needed ,glasses brilliant and perfect fit delivery so quick and brilliant prices highly reccomennd this service 110% **********
17.02.15 Via Facebook
Sue Taylor— 5 starGreat range at great prices! Easy online order system and fast delivery. Excellent all round and I'll definitely be using them again!
Your online shop is brilliant and you have been so patient with me, so I hope to do business again soon. Best wishes. Mrs MP
Via Website 12th March 2015
Message: Hi just like to say my glasses have just arrived and I am very happy with them orderd on the 9th this month and they arrived today the 12 .fantastic service and product at brilliant prices.I would also like to thank the woman that made the call to me when I got slightly mixed up about my prescription I don't know her name but would like to say a big thank you to her for her help .THANK YOU. so much .It was hassel free from start to finish and good to know there is someone on the phone you can call for help when needed .Great glasses ,Great service Really nice staff and bargain prices wont be going any where else from now on. Thanks again Specspost .Rosie.*********************
By email 22/01/2015
Thanks for the way you handled my order.The specs arrived very quickly - last Saturday, I think - are even better than expected and are a good fit.John GillFrom twitterTreacle Tart @TreacleTart75 Just got my specs from @SpecsPost advent calendar - absolutely fab! Always great service & quality at amazing prices, love Specspost :)
Via email 17/12/14
Thank you. My glasses have arrived and I am very pleased with them not just the price. Ann Atkins
Jane via email 02/12/2014Just to say I have received my spectacles and am very pleased with them.I am impressed by the lenses, that do not look as thick as some of my previous glasses and are also very comfortable for my eyes.
@ollyw*****g via twitter 04/12/2014
Thanks @SpecsPost for the new bins. Very quick and great value.
Jodi Braun Via email 18/10/14 - I love how quick you are with your responses at Specspost! It's great!
Robin, Via Email 08.11.14
The Glasses they arrived this morning,
What a great product at a fantastic price
Thanks once again.
11/06/2014 Love my specspost glasses! Ordered a pair of the black and purple vintage style glasses
for the bargain special offer price of £10 with prescripti
on lenses, they are perfect. Excellent speedy service, will
be back for more! Thank you specspost xx
"Hi Julie, this is Jan Donovan, mother of Nikki Hughes (an existings SpecsPost customer). My glasses arrived this morning and I absolutely love them. They look great on me and are very comfortable as well. Thanks again for everything. I also want to say what excellent customer service I have received. I will certainly recommend SpecsPost to all my friends. .."
" I just wanted to drop you a quick note to say that my new glasses have arrived and love them! Great service, wonderful savings and a quality product. It also made a refreshing change being able to talk to a real-live person (with a personality!) coupled with value prices and quality frames. So much so, I’d like to place a second order please – wish I’d done it at the time but being new to your business thought I’d check out the first pair. If anyone is reading this and perhaps like me you’re dithering over your decision to order one pair or two… don’t dilly-dally and order two. Spreading the word about Specspost!"
" I normally take advantage of the two for one offers in Specsavers but after reading a post on Beth Worrall's blog about Specspost, I decided to break the routine and order some from the internet. I have always been slightly skeptical about ordering prescription glasses from the internet but I needn't have worried. Not only were these frames and lenses incredibly affordable but there are tons of styles and colours to choose from. I love the geek chic look frames and decided on a pair of these to try out. All including postage under £20!!! Absolute bargain."
Hi Julie, Received my glasses in the post, thank you! Your customer service has been superb. I would give you 5*s for making your customers feel extremely valued. I would have no hesitation to keep buying my glasses from you as my prescription keeps changing! Keep up the good work! Zahra Sent from my iPhone
Loving my new glasses from @specspost you really should check out the company. http://instagram.com/p/jfSDb3muyo/ I won a pair a while back and loved them. I've just received an order and I'm so impressed with the quality & service
Hello, I received my second pair of glasses this week and they are great thank you. Could you please email me an invoice as I need one for my health insurance so I can claim the money back for my glasses. Thanks again Carly
Dear Specspost I have just received the first pair of glasses from you.I would like to say a big "THANK YOU" - my new glasses are just wonderful. They fit perfectly. I am so, so pleased and so thankful for your excellent service and quality. I will definitively order more! Thank you so much!!!! Kind regard, KerstinI have just received my Petite Retro glasses and am absolutely thrilled with them. I have searched and searched on the high street for petite frame glasses that are up to date and fashionable and have found that "petite" ranges within high street opticians are very limited and there are often only 1 or 2 pairs in petite sizes. I was really pleased when i found your web site with a good range of petite frames in current styles so was spoilt for choice. The petite retro frame is perfectly in proportion for my narrow face and I love the clear lilac detailing to the inside and on the arms, when the sun catches them they are a lovely colour. The frames are also good quality and I would have had to pay much more on the high street for a similar pair (if i could have found them in petite). I have also found your team very friendly and helpful and all in all the service has been fantastic. Now I have found a great petite range there will be no more making do with glasses too wide for my face and I will definitely be ordering a further pair from your petite collection, possibly a toirteshell pair as sunglasses. I will definitely be recommending you to my friends and family and to anyone having problems finding fashionable, quality petite glasses this is the place to go.
"Amazing prices, great variety, top quality and excellent customer service - and all at my fingertips. In future I won't be going anywhere else!" 27/9/13
To: firstname.lastname@example.org From Anastasia Douglas I can't thank you enough for your customer service, I have felt 'cared' for and this is exactly what I want and need for such a purchase like glasses! I don't know if I will ever want to go to a standard mega-corp opticians again, both on types of frames, price (!) and care. 25/9/2013
To email@example.com Rebecca Macdonald Thank you so much for my new pink frames & the free second pair! Will deffo purchase again from this site & recommend you's to friends & family :-) 28 August 2013
"I *never* write testimonials - this is the first I've ever written! But this is the second time I've used Specspost to buy my glasses and both times your customer service has been so good I can't just take it for granted without saying thank you in some way :) Anyone wanting a site where you can email real people with real personalities, be treated as a real person yourself, be given genuine help and advice, receive prompt, helpful, relevant, honest answers and where the staff really do go out of their way to make sure you get what you want, when you want it (even if what and when aren't easy, straightforward or textbook) then take my advice and use Specspost: I've tried the others and they're all distant, dismissive and confusing - this is the only specs site I've found that offers such great personal service. Actually this is the only site selling *anything*, not just specs, where I've come across service like this. I just wish they'd start stocking contacts too (hint hint ;) ..... please!) And clothes. Oh and *shoes* :D Groceries maybe....... Ah, dream on eh ;) I guess I'm stuck with the customer service robots with their cut&paste emails for those things
- do please consider the contact lens' though :)) So that's really all I wanted to say, just a huge thank you for your friendly service and helpful advice both with my order this week and months ago with my first order. It made so much difference, it changed a chore into a pleasure and I'm recommending you to everyone I know :) xxTh"
"Charlotte, I will certainly let others know of your service, and will take you up on your discount offer when I come back to you. I am glad your business is growing and well it will with you in Customer Service. I was a lawyer and company secretary before I recently retired (very early I am pleased to say!), so I know how businesses should tick. I buy a lot of goods and services online and it is a shame that many internet traders think that personal communication is no longer important. Keep up the good work.
"Excellent Service. I was very impressed when I received a phone call concerning the details of my prescription. I have a problem with my left eye however, my right eye is perfect so the prescription reflects this. I received a call as a matter of course just to confirm that I had entered the prescription data correctly and not made a typo."
"I think your spectacles are very good indeed. The on-line order form was fairly easy to understand, and took no more than a couple of minutes to fill in. The spectacles arrived on time, and I am very pleased with them. I may well buy another pair in the near future. Best wishes," -
"Hi having just received my new glasses I'd like to say a big thankyou to the specs post team. Great customer care and even though the frames I requested were out of stock when I ordered them I got them within 2 weeks! I will be recommending you x"Just to let you know that I have received my glasses and I absolutely love them they are fab everyone’s asking me where they are from so I hope you get loads of new customers