Online Glasses Testimonials
Rather than just publishing a traditional list of quotes from happy customers, we recently created a gallery page to provide what we feel is a more effective and trustworthy way of presenting genuine testimonials.
Click here to view our all new glasses wall of frame
For those who prefer a more traditional approach here are some examples of our happy besptectacled customers:
"I *never* write testimonials - this is the first I've ever written! But this is the second time I've used Specspost to buy my glasses and both times your customer service has been so good I can't just take it for granted without saying thank you in some way :) Anyone wanting a site where you can email real people with real personalities, be treated as a real person yourself, be given genuine help and advice, receive prompt, helpful, relevant, honest answers and where the staff really do go out of their way to make sure you get what you want, when you want it (even if what and when aren't easy, straightforward or textbook) then take my advice and use Specspost: I've tried the others and they're all distant, dismissive and confusing - this is the only specs site I've found that offers such great personal service. Actually this is the only site selling *anything*, not just specs, where I've come across service like this. I just wish they'd start stocking contacts too (hint hint ;) ..... please!) And clothes. Oh and *shoes* :D Groceries maybe....... Ah, dream on eh ;) I guess I'm stuck with the customer service robots with their cut&paste emails for those things
- do please consider the contact lens' though :)) So that's really all I wanted to say, just a huge thank you for your friendly service and helpful advice both with my order this week and months ago with my first order. It made so much difference, it changed a chore into a pleasure and I'm recommending you to everyone I know :) xxTh"
Saturday 26/01/12"Charlotte, I will certainly let others know of your service, and will take you up on your discount offer when I come back to you. I am glad your business is growing and well it will with you in Customer Service. I was a lawyer and company secretary before I recently retired (very early I am pleased to say!), so I know how businesses should tick. I buy a lot of goods and services online and it is a shame that many internet traders think that personal communication is no longer important. Keep up the good work.Assuming that you aren't the boss, send him/her this email and ask for a payrise!!"Andrew 22/01/2013Thomas Heather
@vintageexcess 18/01/2013 @SpecsPost Hello there just wanted to say I cant thank you enough love my Barbour glasses very fast delivery great communication A++++
"Service rating : Good service - excellent products
Product : The frames were the same as I had purchased from Boots last year but in a different colour - excellent service, delivery was a week from ordering - will definitely recommend and use again."
Thank you for your phone call last week. I just wanted to let you know that my glasses arrived last Saturday. I'm very happy with them.
Thanks for the great service, and great value. I will definitely be back for more!
(... and that's more because of the service than the prices, to be honest). :) - AJ Finch 29/6/11
"Excellent Service. I was very impressed when I received a phone call concerning the details of my prescription. I have a problem with my left eye however, my right eye is perfect so the prescription reflects this. I received a call as a matter of course just to confirm that I had entered the prescription data correctly and not made a typo."
"Could you email me an invoice for my order as I can claim the costs from work? I also wish to advise you that I'm very pleased with my new glasses." - Kevin Tait (Verison)
"Good service and competitive prices"
"I think your spectacles are very good indeed. The on-line order form was fairly easy to understand, and took no more than a couple of minutes to fill in. The spectacles arrived on time, and I am very pleased with them. I may well buy another pair in the near future. Best wishes," - Roger Morris.
"Amazing value, very pleased"
"Useful, well priced online retailer"
"Your glasses and service are second to none" - JD, Manchester
"Better quality glasses than I used to get from my long time optician and about a third of the price" - CL, Canvy Island, Essex
"Super glasses, super service, I will certainly recommend you to all my friends" - KB, Boerham Wood
"Great Value" - JK, Broadbottom, Derbyshire
"..Thanks guys great glasses, great prices, great service. You did exactly what you promised on the website.." P Dennis, Bolton, Lancashire
"Hi having just received my new glasses I'd like to say a big thankyou to the specs post team. Great customer care and even though the frames I requested were out of stock when I ordered them I got them within 2 weeks! I will be recommending you x"
Lindsay Daubney"Hello Charlotte,Just to let you know that I have received my glasses and I absolutely love them they are fab everyone’s asking me where they are from so I hope you get loads of new customersThanks so much again, I will be ordering from you guys again soonanks. Abi J a happy customer" February 5th 2013
"Great glasses, great customer services" JP January 2013, Rugby, England
"I love my new glasses, outstanding value and communication" Suzy Holt January 2013, Staffordshire, UK
"After initial apprehension about mail order glasses shipped from overseas, by POMs of all people I am an online eyeglasses convert.....100% recommended" Claire, South Island, New Zealand